I have been an active volunteer of Trumbull Emergency Medical Services for close to 25 years. In this time, I have seen our call volume surge as the demographics of our community have changed, going from 1,200 calls per year to our current levels which has us pushing 5,000 calls per year. While it is true that our volunteer staffing has gone down during this time, even if we had the same volunteer levels today as we did 25 years ago – that would not have been enough given our increase in call volume. TEMS has proactively found alternative venues to ensure that we have the resources to staff one, two or three crews around the clock to handle these calls and maintain the level of care that is expected.
I took exception to your story in the November 21st Trumbull Times which appeared to draw a correlation between our declining volunteer force and our handling the call volume in a cost-effective manner. Cost effective to who? What degradations have occurred? TEMS patient billings basically cover our operating costs and our patient care has never been better.