First Aid medical director signs off in letter to Trumbull residents

To the Trumbull Community:

As you may have heard, First Aid Immediate Care Medical Center will be closing at the end of May 2016.

That will conclude 29 years of operation, 28 years for me personally.

Over that time, I have had the distinct privilege of getting to know so many wonderful people and have been honored and humbled to have been entrusted with your health care.  Whether you stopped in once, or have a chart the thickness of a phone book, rest assured that we always tried to bring our “A game” to focus on how to assist you.

Our work has always been a team effort and I have been truly blessed to work with exceptional individuals over these many years.  At the front desk, Kat, Melissa, Susan, Lynn, and Brenda guided you through the registration process, triaged your concerns and calls, and patiently explained an ever more confusing insurance maze.  

Led by the unflappable Jane, our X-ray technician/medical assistants—Anita, Fred, and Lea—used their skills, experience, and judgment to start and assist the diagnostic and treatment process.  I could fill a volume with the good works that they have performed over the years, caring for the tiniest toddlers to the “super seniors”.  They deserve a special award just for putting up with me, Dr. Free, and Dr. Clarke.

I would certainly like to thank these two gentlemen for their years of dedicated service.  They not only brought their knowledge and experience, but easily embraced our philosophy of treating our patients the way we would like our families to be treated.

I owe a special debt of gratitude to my office manager, Barbara.  For too many years to count, she has tackled the tasks of keeping us in compliance with an ever changing and ever increasing list of rules, regulations, and laws from government and the insurance industry.  She has managed the business of medicine while always focused on the quality of the care we deliver.

Reflecting on these years, I feel incredibly blessed to have had the opportunity to share in the lives of you—our patients.  Children have grown up to have children of their own.  We have shared each other’s joys and sorrows.  I cannot thank you enough for your trust in us and your kindnesses over the years.  

On a practical note, Northeast Medical Group will be sending out notices to let you know how to get copies of your medical records.  It is their intention to keep our office open and functioning through May 20, 2016.  Rest assured that I will be working until the door is locked for the last time.

I am not sure what I will be doing after that, but my wife tells me I am not retiring yet.

As we get closer to our closing date, I will update this information.

Thank you again. 
Richard Zangrillo, M.D.
Medical Director of First Aid