Now is the winter of our discontent. I\u2019ve been riding Metro-North for almost 25 years and I\u2019ve never seen the railroad in such bad shape. Trains are consistently late without explanation. Some cars have no heat. A couple of trains were stranded for two-plus hours when wires were pulled down. And on one recent evening, the entire railroad ground to a halt because some tech pulled the plug on a vital computer at HQ. Our crumbling rail infrastructure is compounded by inexcusable human errors by the people hired to run our trains. And now we hear that some of our new M8 cars are also in the shop, ingesting snow that burns out their electronics, just like the older cars they replaced. That means trains are short of cars and it\u2019s standing room only on many rush hour trains. What\u2019s a commuter to do? Why, turn on their smartphone and use the power of the web to complain! That\u2019s the idea behind The Commuter Action Group, launched in late January, the fruits of my advocacy labors for several months since leaving the Commuter Council. Our website (CommuterActionGroup.org) allows commuters to immediately report problems to Metro-North, giving them needed details about where, when, what car number, etc. They can even take a picture and send it. Step two is to copy that complaint and send it to your State Representative, State Senator, Congressman and U.S. Senators. They represent you and need to know how bad things are on the railroad and how you will hold them accountable for getting things fixed. We will \u201cremember in November\u201d who helped us and who didn\u2019t. Step three is to use our Twitter feed (@CTRailCommuters) and Facebook page to discuss what\u2019s wrong, share ideas, ask questions and get answers. As one rider posted ... \u201cit\u2019s like a virtual support group\u201d. The response from commuters has been amazing and I clearly think lawmakers, both in Connecticut and NY State) are getting the message that their constituents are angry. But we need more than press conferences and lip service: Legislators need to pressure CDOT to hold Metro-North accountable. As part of our launch of The Commuter Action Group, we also issued a \u201cCommuter Manifesto\u201d, listing a few simple expectations (not demands) that riders have as Metro-North customers paying the highest rail fares in the U.S. ... Safety ... Fast, Accurate and Honest Communications ... Responsive Customer Service ... Open and Transparent Operations ... and Leadership that Listens. The Commuter Manifesto now hangs in most station waiting rooms as we await a response. A new President arrives next week at Metro-North, Joe Giulietti. By all reports he\u2019s smart, respected and a good communicator. Whatever his skills, they\u2019ll certainly be put to the test in the coming weeks. We wish him success and pledge our cooperation. As we wrote in our Commuter Manifesto, \u201cWe will listen to you if you will listen to us: We\u2019re in this together.\u201d Jim Cameron has been a Darien resident for 22 years. He was a member of the CT Rail Commuter Council for 19 years and still serves on the Darien RTM. The opinions expressed in this column are only his own. You can reach him at Jim@MediaTrainer.tv.