These are the reactions I get, especially from railroad employees, when I have been critical of Metro-North in the last few calamitous months. \u201cQuit your moaning!\u201d \u201cYou\u2019re not a railroad person, what do you know?\u201d \u201cYou don\u2019t like the train, try driving.\u201d They think I\u2019m a \u201cmoaner,\u201d though I try just as hard to be positive about the railroad as to criticize its failures. But it\u2019s not about me. Mine is not the only voice calling for sweeping changes at the railroad. So in launching the Commuter Action Group, I knew it was important to be specific about riders\u2019 expectations of service \u2026 to define a few basics of what Metro-North customers deserve in return for the highest rail fares in the United States. Thus was born \u201cThe Commuter Manifesto,\u201d which I \u201cnailed\u201d to the waiting room wall at several train stations: We, the riders of commuter railroads in Connecticut, are tired of deteriorating service, rising fares and indifference and ineptitude from Metro-North. As customers and taxpayers we deserve better and expect change. Our expectations are few, and simple: Safety first \u2014 We expect a clean, safe, on-time, seated ride on trains with heat\/AC and lights. Don\u2019t treat us like cattle making us ride on rail cars you wouldn\u2019t ride on yourself. We want to know that you make our safety your top priority. Make every employee understand that responsibility. If they do anything that jeopardizes safety, discipline them or fire them. There is no excuse for stupid mistakes. Fast, accurate and honest communications \u2014 When things go wrong, immediately tell us what\u2019s happened, why and when it will be fixed. When you make a mistake, admit it. Stop making apologies; get things fixed and don\u2019t repeat the same errors over and over again. Responsive customer service \u2014 When we see a problem, give us an easy way to report it to you. Then get it fixed and follow up with us to tell us it\u2019s been resolved. Our complaints shouldn\u2019t fall into a black hole. Train your employees to be courteous and efficient, treating us like valued customers. When they don\u2019t meet those standards, train them again. There should be zero tolerance for rude behavior by employees \u2026 or commuters. Open and transparent operations \u2014 Let us know how you make decisions that affect us by opening all of your meetings to the public and media. Share your goals and self-evaluations and ask our opinions as well. The way you run the railroad affects our lives and we should have input. Leadership that listens \u2014 Meet with commuters on a regular basis at times and locations convenient to us. Hear our complaints and suggestions and answer our questions. We will listen to you if you will listen to us: We\u2019re in this together. That\u2019s it. A few simple expectations the commuters of Metro-North have of their railroad. The reaction so far? Enthusiasm from commuters \u2026 back-patting by the pols \u2026 but from the CDOT and Metro-North, silence. Really? Are we asking for so much? Jim Cameron has been a Darien resident for 22 years. He was a member of the CT Rail Commuter Council for 19 years and still serves on the Darien RTM. The opinions expressed in this column are only his own. You can reach him at CommuterActionGroup@gmail.com.