First of all, despite what some commuters may recently be thinking, the folks who manage and operate Metro-North are not stupid. Inconsiderate and uncommunicative sometimes, but not stupid.
Metro-North managers and employees are railroad professionals, justifiably proud of the 96%-plus on-time performance they achieve on one of the busiest commuter lines in the United States. They want to run a world class railroad. But they can only achieve as much as the states of New York and Connecticut fund them to do.