Trumbull police open new Emergency Communications Center

Trumbull Police Dispatcher John Butz works at the new Emergency Communications Center console at police headquarters.
Trumbull Police Dispatcher John Butz works at the new Emergency Communications Center console at police headquarters.

The Trumbull Police Department has announced the completion of a $1.7-million renovation of the town’s Emergency Communications Center, located inside police headquarters on Edison Road.  

The purpose of the project was to modernize and expand the existing dispatch center to serve the future needs of the town’s emergency services.  

The work, which started last July, had been planned for several years and became necessary due to existing equipment that was outdated and incompatible with new technology.  

There was also no opportunity for expansion with the original building design which limited dispatchers to two desks.  

The new center includes four fully operational identical dispatch consoles.  

There was other work that needed to be completed in the police building to support the additional demands of the expanded Communications Center.  

This work included upgrades or replacement for: the electrical system; the uninterrupted power supply (UPS); the emergency generator; parts of the HVAC heating and cooling system; and security components throughout the building.  

Construction of the current police headquarters on Edison Road began in 1979 and the building was opened in 1980.   

Inside the Communications Center, dispatchers receive all 911 calls for the town and direct the response of the appropriate emergency services, including police, EMS or one of the three fire departments.  

Dispatchers have access to various telephone and computer systems, as well as multiple radio channels that are used to coordinate first responders on a 24 hour basis, every day of the year.  

The Communications Center was an essential piece of an on-going radio system upgrade for the police department, which was approved by the town as part of a larger capital improvement project.  

The radio system upgrade will provide new radios for each officer and vehicle, and will operate on newer reliable digital technology, which is the current industry standard. It also required the modernization of the dispatch consoles to house the new equipment. This work on the radio system is expected to be completed within the year.  

Trumbull Police Chief Michael Lombardo hosted a dedication ceremony at the police department Feb. 9.