Charter Communications works to restore service, opens wi-fi hotspot

Charter service restoration efforts continue, repairing the significant damage from Hurricane Sandy that left many Charter customers in Western and Northeastern Connecticut without power and subsequently without Charter services. Charter crews continue to work closely with local power companies CL&P and UI to coordinate service restoration work.

“We have already made repairs and restored 70% of our damaged network  and are making good progress on additional repairs since the storm hit,” said Greg Garabedian, Vice President and General Manager for Charter's operations in New England.

As power is restored and damaged areas become accessible and safe to work in, Charter can repair and restore services. “We're working swiftly and carefully throughout the impacted area, however the towns of Monroe, Newtown and Trumbull are of considerable concern where power and tree debris remain an obstacle. It is important to understand that in certain areas, our services will be available as soon as power is  restored, while in other areas, we must repair or completely replace our lines and equipment before our services will be up and running again, even if power is active in the area,” said  Garabedian. “We appreciate the patience and understanding of our customers following this devastating storm,”  Garabedian added.

Charter offices in Newtown, Winsted and Willimantic CT, are open to the public. The Newtown office is available as an Internet hot spot for residents seeking to email friends and family. Specific Charter office hours and locations are listed below:

9 Commerce Road, Newtown, CT - (Mon-Fri 10am-6pm, Sat 9am - 2pm)
140 Willow Street, Suite 3, Winsted, CT - (Mon-Fri 10am-6pm, closed 1:30-2pm)
1548 West Main Street, Willimantic, CT - (Mon-Fri 10am-6pm, Sat 9am - 2pm)
Charter invites customers to visit the Charter Storm Center web page featuring emergency preparedness tips, links to local power company sites and service repair progress and updates for customers at